The customer satisfaction survey concerning year 2021 is available online
At the beginning of each year, UFI Filters Hydraulics promote the customer satisfaction survey in relation to the previous year performances: this year it’s the 12th edition.
Indeed, UFI Filters Hydraulics continuously strive to refine and further develop products and services in order to meet customers’ demands in the best possible way. Therefore, in compliance also with the requirements of ISO 9001 and IATF 16949 standards, all customers are invited to answer a short online questionnaire.
The customer satisfaction survey is one of the main tools of the planning and quality control system to promote the strategy of continuous improvement. Thanks to the valuable contribution provided each year by its customers, UFI Filters Hydraulics is able to identify any actions to be taken to further align its offer and services to their needs and preferences.
What are the survey questions?
The questionnaire aims to evaluate the perception of UFI Filters Hydraulics customers in relation to the following six issues:
1. Perceived quality of supplied products
2. Delivery punctuality
3. Quality/price ratio
4. Quality of communications with our staff
5. Quality of services, technical support and after-sales service
6. Quality of technical and sales documentation (catalogue, website, webtools, etc.)
There is also a final section dedicated to comments and suggestions.
Where does the collected data go?
The results of the customer satisfaction survey are shared with all UFI Filters Hydraulics staff, in order to:
- further reinforce the culture of continuous improvement
- implement the activities highlighted by the data analysis
The ultimate purpose of the customer satisfaction survey is to improve products, services and relationships between the company and customers.
UFI Filters Hydraulics therefore thanks in advance all customers who will spend some minutes answering the online questionnaire!