11 Jan 2024

The UFI Filters Hydraulics Customer Satisfaction Survey is online

UFI Filters Hydraulics customer satisfaction survey

Welcome to the 14th edition of the UFI Filters Hydraulics Customer Satisfaction Survey for the year 2023!

At the start of each year, UFI Filters Hydraulics launches its customer satisfaction survey, which is now in its 14th edition.
In line with the ISO 9001 and IATF 16949 standards, we invite all our valued customers to share their insights through a brief online questionnaire.

Click here to participate in the UFI Filters Hydraulics survey

Purpose of the survey

The survey serves as a vital tool in our quality management and control system, which promotes continuous improvement.
Your input allows us to refine our products, offer improved services, and strengthen our relationship with you.

Issues analysed

We ask for your evaluation of six key issues:

  1. Perceived quality of supplied products
  2. Delivery punctuality
  3. Price/quality ratio
  4. Quality of communications with our staff
  5. Quality of services, technical support, and after-sales service
  6. Quality of technical and sales documentation (catalogue, website, web tools, etc.)

The questionnaire also includes a final section for any comments and suggestions.

Your Contribution Matters

The results are shared with our entire team to

  • Strengthen our culture of continuous improvement
  • Implement activities highlighted by data analysis

Your opinion is very important to us.
It will help us to decide where to focus our efforts next year.
We sincerely thank all our customers who take a few minutes to complete the online questionnaire.